hi baazi Terms and Conditions

These terms and conditions ("Terms") govern the use of the hi baazi platform and all services included within it. The platform provides users with online casino games, sportsbook, live casino and other entertainment services.

By accessing the hi baazi website, mobile app or any other channel to use its services, you are automatically considered to have accepted these Terms, the Privacy Policy and any other applicable rules. You are advised not to use the services without reading and understanding these Terms.

This document is written in Bangla and applies to users in Bangladesh. If any language confusion arises, please contact the hi baazi support team.

The meanings of key terms used in these Terms are given below:

• "Platform" — The hi baazi website, mobile application and related services.
• "User" — Any person registered on the platform and using its services.
• "Account" — The registered profile opened in the user's name, through which services are used.
• "Bonus" — Promotional funds or rewards given by hi baazi under specific conditions.
• "Wagering Requirement" — The condition requiring bets to be placed at a specified multiple before bonus funds can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.
• "Net Loss" — The amount remaining after subtracting total winnings from total losses over a given period.

A personal account is required to use services on the hi baazi platform. At the time of registration, users must provide accurate, complete and up-to-date information.

3.1 Registration Conditions

• Each user may open only one account. Opening multiple accounts is strictly prohibited.
• The name, date of birth and mobile number provided during registration must be accurate — providing incorrect information may result in the account being closed.
• Users must manage their account for themselves and in their own interest — managing an account on behalf of a third party is not permitted.
• If any registered details change after the account is opened, the hi baazi support team must be notified immediately.

3.2 Identity Verification (KYC)

For security purposes, hi baazi may request identity documents (National ID, passport or other documents) from a user at any time. If verification is not completed, the withdrawal process may be temporarily suspended.

All hi baazi services are available only to persons aged 21 years or older. Registration or use of services by minors is strictly prohibited.

• hi baazi may request documents for age verification at any time.
• If a user is found to be under 21 years of age, their account will be permanently closed and the return of any deposited funds will be reviewed.
• If you feel unable to control your betting or believe you need to stop, you are encouraged to follow the responsible gaming guidelines.

It is the user's responsibility to keep their account password and login details completely confidential. hi baazi will never ask for your password by phone or email.

5.1 User Responsibilities

• Login details must not be shared with anyone — not even family members.
• If any suspicious activity is noticed, hi baazi live chat must be informed immediately.
• After logging in from a public or shared device, you must log out when done.

5.2 Platform Security Measures

hi baazi uses SSL encryption technology to keep all data secure. However, hi baazi does not bear responsibility for the security of the user's own device or network.

hi baazi handles transactions through popular mobile banking and bank transfer methods in Bangladesh.

6.1 Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Supported deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks).
• If there is any discrepancy in deposit details, verification may take some time.
• Deposited funds must come from the user's own account.

6.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Supported withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Standard withdrawal processing time: 10 to 45 minutes.
• KYC verification must be completed before withdrawing.
• The relevant wagering requirement must be met before bonus funds can be withdrawn.
• Withdrawals will only be processed via the same method used for the deposit — exceptions may apply in certain cases.

6.3 Transaction Cancellation

If any suspicious or fraudulent transaction is identified, hi baazi may hold it for investigation and cancel it if necessary. Decisions in such matters will be considered final.

hi baazi provides bonuses and promotional offers to registered users from time to time. These offers are subject to specific conditions.

7.1 Welcome Bonus

New users can receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the balance ৳2,000, and bets of ৳1,000 × 10 = ৳10,000 must be placed before withdrawing.

7.2 General Conditions for Other Bonuses

• Bonuses have a specific claim deadline. Once the deadline passes, the bonus will be cancelled.
• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• hi baazi reserves the right to change, suspend or cancel any bonus offer.
• If evidence of bonus abuse is found, the account may be closed.

7.3 Cashback and VIP Benefits

VIP members receive weekly cashback. Cashback applies on weekly net loss at up to 0.3% for Bronze tier, up to 0.5% for Silver tier and up to 0.8% for Gold tier.

The hi baazi platform offers games across several categories including sportsbook, casino, live casino and fishing games. The following general rules apply to each category.

8.1 General Gaming Rules

• Game results are determined by a Random Number Generator (RNG) or live dealer technology.
• If a game is interrupted due to a technical error, hi baazi will decide the outcome — the bet may be either cancelled or settled.
• If any dispute arises over a game, the hi baazi server log will be treated as the final evidence.

8.2 Sports Betting Rules

• Bet results will be determined according to the officially published scores after the match ends.
• If a match is cancelled or postponed, the rules set by hi baazi will apply.
• In a multi-bet, if one selection fails, the entire bet is lost.
• hi baazi reserves the right to cancel any bet where a printing error in the odds is identified.

The following activities are strictly prohibited on the hi baazi platform and engaging in any of them may result in the immediate closure of the account:

• Creating or managing multiple accounts.
• Registering with a false identity or under someone else's identity.
• Placing coordinated bets with the intention of abusing bonuses.
• Placing automated bets using any kind of software or bot.
• Attempting to gain unauthorized access to the platform's security systems.
• Using the platform for the purpose of money laundering.
• Placing bets or managing an account on behalf of a third party.

10.1 Closure by hi baazi

hi baazi may temporarily suspend or permanently close an account in the following situations:

• In cases of breach of terms or suspicious activity.
• In cases of failure to complete KYC verification or provision of false information.
• During the course of any investigation.

10.2 Closure by the User

Any user may close their account on their own initiative. To do so, they must contact hi baazi's 24/7 live chat support or reach out by email. Verified balances may be withdrawn before the account is closed.

hi baazi does not accept responsibility for the following:

• Personal financial losses by the user — betting is always a risk.
• Games being interrupted due to loss of internet connection or a fault with the user's device.
• Delays or failures caused by third-party services (mobile wallets, banks).
• Unintentional service interruptions due to technical reasons.

hi baazi's liability is limited to the amount the user directly deposited in the specific transaction.

hi baazi takes the protection of users' personal information very seriously. Details on how data is collected, stored and used can be found in the Privacy Policy.

• Users' personal information is never sold to third parties.
• Information required to operate the service may be shared with trusted partners.
• Information may need to be provided to authorities due to legal obligations.

hi baazi always encourages responsible gaming. Treat gaming as a form of entertainment — not as a way to solve financial problems. Please read our Responsible Gaming Guidelines and follow the advice below:

• Set a fixed budget for gaming and do not go beyond it.
• Do not increase your bet amount to recover money you have lost.
• Set a time limit for gaming.
• Contact the hi baazi support team to set your own limits or temporarily suspend your account.
• Anyone under 21 years of age is not permitted to use this service.

hi baazi reserves the right to amend these terms and conditions, in part or in full, at any time. For significant changes, users will be notified via their registered email or account notifications.

• Continuing to use the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the new terms, you have the option to close your account.
• The latest version of the terms and conditions will always be available on this page.

If you have any questions or comments about these terms and conditions, please contact the hi baazi support team. For answers to commonly asked questions, visit the FAQ section.

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

hi baazi is always committed to resolving any issues for users quickly and effectively.