hi baazi Privacy Policy

hi baazi is an online gaming and betting platform operated for users in Bangladesh. We believe that protecting users' personal information is a fundamental responsibility. This privacy policy provides a detailed explanation of how we collect, process, and store information.

By accessing, registering on, or using any service of the hi baazi platform, you consent to the use of your information as described in this policy. Reading our Terms and Conditions alongside this privacy policy will give you a complete picture of your rights and responsibilities.

hi baazi collects the following types of information to operate its services:

2.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name and date of birth (for age verification — to meet the 21+ age requirement)
• Mobile number and email address
• Password (stored in encrypted form)
• Identity document details (national ID card or passport — where applicable)
• Financial transaction details: deposit and withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer

2.2 Automatically Collected Information

Information collected automatically while you use the site:

• Device type, operating system, and browser information
• IP address and login time
• Browsing activity and page visit information on the site
• Game play history and betting activity
• Cookie and session data

2.3 Information Received from Third Parties

In some cases, additional information may be received through payment processors or identity verification service providers, which is used to verify accounts and ensure security.

hi baazi uses collected information only for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions — including verifying information related to the minimum ৳300 deposit and minimum ৳800 withdrawal
• Managing bonuses and promotions correctly
• Providing customer support — ensuring 24/7 assistance in Bangla and English via live chat and email
• Fraud prevention and account protection
• Improving site functionality and reviewing user experience
• Sending relevant notifications and updates (with your consent)
• Meeting responsible gaming obligations

We never sell your information to third parties and do not share it with others for any commercial purpose.

hi baazi uses cookies to operate the site properly. Cookies are small text files stored on your device that help restore your session on future visits.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember language preferences and personal settings.
• Analytical Cookies: Used to understand which pages are visited most — helps improve the site.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

hi baazi may share information with third parties in specific circumstances and under strict conditions:

• Payment Processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant service providers.
• Technology Partners: Technology service providers required for site operation and security — who are bound by strict confidentiality agreements.
• Legal Obligations: If information must be provided under a court order or direction from a lawful authority, that will be followed.
• Fraud Prevention: Limited information may be shared with security service providers to protect accounts and prevent fraud.

Outside of the above cases, we do not transfer your information to any other party.

hi baazi follows industry-standard security practices to keep your personal information secure:

• SSL (Secure Socket Layer) encryption — protects all data in transit
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication support
• Regular security reviews and system updates
• Immediate alerts if unusual activity is detected on your account
• Restricted staff access — only authorized staff can access sensitive information

However, complete security on the internet cannot be guaranteed. You can also help keep your account secure by keeping your password private and using a strong password.

hi baazi retains your information only for as long as necessary. Generally:

• Active account data: retained for as long as the account remains active.
• After account closure: may be retained for the period required to meet applicable legal obligations.
• Financial transaction records: retained for the period required under Bangladesh's financial regulations.
• Security logs: kept for a limited period and then deleted automatically.

You have the following rights regarding your own information on the hi baazi platform:

8.1 Right to Access Information

You have the right to view the information held in your account and to request a copy of it.

8.2 Right to Correct Information

If any of your information is incorrect, you can request that it be corrected.

8.3 Right to Opt Out of Marketing Messages

You have the right to opt out of promotional messages or notifications at any time.

8.4 Right to Close Your Account

You may close your account at any time. For more details on responsible gaming, please read our Responsible Gaming Guidelines, which also include information on self-exclusion and setting limits.

To exercise any of the above rights, contact our support team via live chat or email.

hi baazi strictly does not provide services to anyone under the age of 21. Age is verified at registration, and any account belonging to a person under 21 is closed immediately. We do not knowingly collect or store information from any minor.

If a minor has accidentally created an account, a parent or any concerned party may contact us to request that the account be closed and the information deleted.

The hi baazi site may have technical connections to payment services or game studios. These third parties have their own privacy policies, and hi baazi is not responsible for how they manage information. You are advised to read their own policies before using their services.

hi baazi reserves the right to update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will be changed, and registered users will be notified where necessary. For significant changes, a special notice will be displayed on the site.

You are advised to visit this page regularly to stay up to date. Our FAQ section may also be helpful for general questions.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact the hi baazi support team:

• Live Chat: 24/7 direct support, in Bangla and English
• Email: [email protected]

We take every complaint seriously and will try to respond as quickly as possible.