A Safe and Healthy Experience

Responsible Gaming Guidelines at hi baazi

When gambling goes beyond entertainment, making the right decision matters most. hi baazi believes that betting and casino gaming is for informed, mature players only — and that experience should always be safe and in control.

21+ Only SSL Encryption 24/7 Support Self-Limit Tools

21+

Age Limit Strictly Enforced

You must be at least 21 years old to take part in any betting or casino activity on hi baazi. Age is verified at account registration, and access by minors is strictly prohibited. If a parent or guardian suspects their child is using the platform, please contact our support team immediately.

Core Concept

Why Is Responsible Gaming Important?

Betting and online gaming are primarily a form of entertainment. However, they become a problem when a person exceeds their financial means or neglects family and work to focus on gambling. hi baazi wants every user to enjoy the platform consciously and safely.

Under our Terms and Conditions, every user has personal responsibility — deciding in advance how much time and money to spend is the wisest approach. hi baazi provides several tools and features to support that decision.

Remember, a win is never guaranteed on any bet — the possibility of a loss is just as real. Set a specific budget before you play and stick to it. Never go beyond the amount you have set aside for entertainment. Our Privacy Policy ensures the protection of your personal information and financial transactions.

hi baazi's goal is not only to provide a good gaming experience — ensuring the long-term wellbeing and mental health of every user is also part of our responsibility. If you have any questions, you will find detailed answers in our FAQ section.

Protect Yourself

Self-Limits and Control Tools

hi baazi offers several protection options that you can activate at any time from your account settings or through the support team.

Set a Deposit Limit

Set a maximum cap on daily, weekly, or monthly deposits. Once this limit is reached, the platform will automatically stop accepting further deposits.

Set a Loss Limit

Decide in advance the maximum loss you can accept within a given period. Once that amount is reached, the session ends automatically.

Session Time Limit

Set a time limit for how long you play in one sitting. When the set time is up, a reminder or automatic logout will be triggered.

Self-Exclusion

If you want to keep your account closed for a set period or permanently, activate self-exclusion. During this time, no bonus or promotional communications will be sent to you either.

Break Period

If you want to take a short break, use the cooling-off period — it can be set from one day to several weeks.

Talk to the Support Team

Contact hi baazi's 24/7 live chat or email to activate or change any tool — support is available in both Bengali and English.

Healthy Habits

Good Habits for Safe Play

Following these simple rules keeps gambling within the bounds of entertainment at all times:

Set a fixed budget before you play and do not go beyond it.
Avoid the urge to place more bets to recover losses.
Do not gamble when drinking or under mental stress.
Take regular breaks — do not play for long stretches at a time.
See gambling as entertainment, not as a source of income.
Spend regular time with family and friends — do not let gambling take the place of your social life.
Never bet with borrowed money or by dipping into your savings.

Warning Signs

When Should You Be Careful?

If you notice any of the following signs, you may need help:

You are spending more than your budget and cannot stop yourself.
You keep coming back to cover losses or in the hope of winning.
Important time with family or at work is being taken up by gambling.
You are hiding your gambling from family or friends.
You are placing bets when feeling anxious or irritable.
You find yourself having to borrow money to gamble.
You feel irritable or uncomfortable when you are not gambling.

Where to Get Help

Where Can You Find Support?

If you are struggling, you do not have to face it alone. Both hi baazi and the people around you are here for you.

hi baazi Live Chat

Support is available in Bengali and English seven days a week, twenty-four hours a day. Requests for self-exclusion or limit setting can be made directly through live chat.

Email Support

If you want to share a detailed situation, contact us by email. The team tries to respond within 10 to 45 minutes, and your privacy is fully protected.

Family and Close Ones

Talk openly with the people close to you. Family members can often be the first source of support even before professional help is sought.

Professional Counselling

Seeking advice from a mental health specialist or counsellor for behavioural issues is completely normal. This service is available at many hospitals and health centres in Bangladesh.

Support Groups

Support groups made up of people facing the same issues are an effective way to share experiences and find encouragement.

Self-Assessment

If you have doubts about your gambling patterns, ask the hi baazi support team for a self-assessment questionnaire. It will help you understand your situation.

Child and Teen Protection

Protecting Minors

Opening an account or carrying out any financial transaction on hi baazi is strictly prohibited for anyone under 21 years of age. We ask parents and guardians to keep passwords or parental controls active on home computers, tablets, and mobile phones.

If you suspect a minor has accessed the platform using your device, or if you find out that someone you know has created an account by providing false information about their age — notify us immediately through our 24/7 live chat or email. We will take prompt action.

Remember: the 21+ age limit is not a formality — it is a genuine commitment to protecting the mental health of children and teenagers.

Common Questions

Questions About Responsible Gaming?

It depends on the duration of the self-exclusion. For short-term breaks, there may be an option to reactivate the account once the set period has passed. For long-term or permanent self-exclusion, you will need to contact the hi baazi support team. While self-exclusion is active, the account cannot be reopened under any circumstances.

Yes, reducing a deposit limit takes effect immediately. However, requests to increase a limit generally go through a review period to prevent impulsive decisions.

Some common signs are: spending more than your budget but being unable to stop; placing more bets to try to recover losses; taking time away from family or work to gamble; and hiding your gambling. In this situation, you should reach out to hi baazi live chat or seek advice from a professional counsellor.

Start by talking to them calmly and listening without judgement. You can notify the hi baazi support team, who will take the necessary steps. Help them connect with professional mental health services and be there for them consistently.

Your account funds remain secure even when self-exclusion or limits are active. Withdrawals follow the normal process, and the hi baazi support team will assist you with this.

Requests to reduce a limit take effect immediately. A set waiting period may apply when increasing a limit. Contact the support team via live chat or email for any changes.